Completed from an online store in August 2023, I purchased Boaxel cabinet products. Among the products I purchased, most of the shelves turned out to be problematic. Transportation caused another issue, and assembly created a separate problem. Even though I applied multiple times, the installation team only came again on April 17, 2024. I realized there was a problem when the two shelves placed towards the top of the wall, installed by the team, were taken down. I filed a complaint. However, the report provided by the IKEA expert blamed usage. It's as if I sat down and carved the shelves one by one. I will take this matter to the Consumer Arbitration Committee. You damaged all three of my walls during installation and refused to take responsibility. You claim the shelves are damaged due to usage, despite offering years of warranty. Even if it's due to usage, the price of one shelf is 700 ₺. They're hollowing out because you didn't make them solid and used compressed chipboard. I'm writing this and attaching photos so everyone can see. The shelf you replaced before was in the same condition. If you can't understand the images, come and inspect it in person.
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
I bought a chest of drawers with transaction number 111247640 from the IKEA Izmir branch on December 29, 2023. As I live in a different city, I assembled the furniture within 2-3 days after it arrived at my home. After assembly, I noticed paint fading on the front two legs and in the middle of one d...
I bought a Boaxel shelving unit from Ikea online, also ordered Ikea's assembly service for a smooth setup. Unfortunately, the assembly process wasn't at all what they said it would be, def unprofessional...It was clear that the shelving unit was poorly assembled after assembly. Even the IKEA expert ...
On February 17, 2024, I purchased a Hjalpa from the Turkey IKEA store. Despite being covered by a 2-year warranty, the upper part of the furniture collapsed after 1 year of use, causing significant damage to my home and posing a serious safety risk. I assembled the product strictly according to IKEA...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
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