I requested a replacement for the KALLVIKEN product (door/drawer front panel, dark gray stone effect, 60x38 cm) included in my order number 310811241132287 due to a crack on the corner. I sent it to the IKEA Antalya store via Yurtiçi Kargo with the code E000A106CCDE4 (Exchange number: 433818041). However, I have no information about the process since then. Nobody can tell me where the panel is, and nobody is contacting me. It has been about a month, and there is still no update about the panel. I cannot understand why such a small panel, measuring only 60x38 cm, has caused so much delay. My biggest complaint is that nobody has contacted me regarding this matter. I expect to receive information about the issue as soon as possible.
I recently placed an order, numbered 311812222308506, on the IKEA website on December 18th. Unfortunately, upon receiving the order, I discovered that one of the products was faulty and I requested an exchange. Despite reaching out to IKEA's customer service multiple times, it has been three weeks a...
I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates. T...
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
I'm still waiting for the delivery of the products I purchased from IKEA. On June 16th, I received a message stating, "Your package with tracking number IKEA-673671894442 will be delivered today by Arvato in 2 boxes. If there are any missing or damaged items, please make a note on the delivery repor...
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