IKEA Isn’t Responding to My Calls and Can’t Locate My Product

I requested a replacement for the KALLVIKEN product (door/drawer front panel, dark gray stone effect, 60x38 cm) included in my order number 310811241132287 due to a crack on the corner. I sent it to the IKEA Antalya store via Yurtiçi Kargo with the code E000A106CCDE4 (Exchange number: 433818041). However, I have no information about the process since then. Nobody can tell me where the panel is, and nobody is contacting me. It has been about a month, and there is still no update about the panel. I cannot understand why such a small panel, measuring only 60x38 cm, has caused so much delay. My biggest complaint is that nobody has contacted me regarding this matter. I expect to receive information about the issue as soon as possible.