IKEA Hemnes Order Delivery Delayed and Returned to Branch Without Notice

3

I ordered a Hemnes brand divan (cradle) from IKEA with the order number 161409260909476. According to the shipment tracking, the delivery was delayed for 2 business days and then the status was updated as “Returned to branch” without any information or notice being provided to me. I was not contacted by the courier or by IKEA during this process, and I only learned from the tracking screen that the shipment had been returned. I find it unacceptable that the delivery was delayed and then returned to the branch without informing me in any way. I kindly request that my Hemnes divan be resent and delivered to my address as soon as possible and that I be given a clear explanation as to why the shipment was returned to the branch without any notification.

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