My Hyundai i20 kept getting too hot, so I brought it to your service center. I talked to A********* at the customer service desk. He said that they needed to check the car and that it would cost 2000 TL to do so. I agreed that it was necessary and paid the fee. My car was in your shop for a week, and strangely, no one called me or told me what was going on. So, I went to the service again. he told me that they were probably getting the car ready because, as he put it, the top cover gasket had burned and they had sent it to the industry for a week-long check. I'm not an expert, but does it really take a week to figure out what's wrong with a gasket? I said, "Okay, let's just get this taken care of." When I asked him how much this gasket cost, he dropped the bomb: 65 thousand, and they were still waiting to hear from the dealer about the final price. Yes, you did read that right: $65,000 for just a gasket. I was blown away. When I told them I wanted my car back, they said I had to pay $7,000. When I asked why, they told me it was a "rectefe fee." I don't know what that means. They asked for $5,000 just to check something they hadn't done yet. I've worked with rectifiers before, and a full rebuild doesn't cost more than $1,200. So, how do they explain $5,000? And they had the nerve to charge me $2,000 just to find out what was wrong. So, what was that for? Were they going to use telepathy to figure out what was wrong? I was tired of being given the runaround, so I had my car towed away. They gave me a box with the parts and threw it in the trunk. Now I want to get my 3,000 TL back. It's not about the money, because I'd give it away in an instant. It's all about the general idea. I hope you can help me figure out how to fix this mess.
The factory camera of my Hyundai Assan i20 vehicle broke down, so I called the authorized service. They told me that the camera was not in production. They asked me to wait and I waited. No return was made in a period of 1 month. So I called Hyundai Assan headquarters in Istanbul and told them that ...
Hello, my vehicle is a 2020 Hyundai Tucson with the license plate 34 D 396. On June 23, 2023, I took my car to the Hyundai Coskun authorized service center because the malfunction indicator light was on. They told me that the sensor was broken and that they didn't have the part in stock, but that it...
I took my 2020 Hyundai Assan Tucson to the authorized service during the warranty period because the engine warning light turned on. After inspection, the service team informed me that the crankshaft sensor and another sensor were faulty, and they would replace them free of charge if I agreed to per...
I took my Hyundai i30 to the Ankara Altınsoy Hyundai authorized service on 11.08.2025 due to a minor accident with material damage, and I regret not choosing another service. The front bumper had several cracks and breaks, which were supposed to be repaired or replaced under insurance, along with th...
I took my 2021 Hyundai Tucson, which has only 34,000 miles on it, to the Duzce service center because it was having problems with traction. Even though they said it was a fuel issue when they checked the vehicle, they gave it back to me after supposedly fixing it. However, they charged me for the re...
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