I never got a verification code to sign into Hornet, what options do I have?

If you never received a verification code to sign into Hornet and can’t access your account;

Check your contact details first;

• Make sure your email or phone number is entered correctly
• Include full country code for phone numbers
• Screenshot the verification request screen

Check messages and email (including Spam);

• For SMS codes:
– Check inbox + blocked/spam folders
• For email codes:
– Check Spam / Junk / Promotions
– Search “Hornet” or “verification code”

Check device/network issues;

• Turn Airplane Mode ON → OFF
• Restart your phone
• Switch Wi-Fi ↔ mobile data
• Make sure SMS works by testing another message

Disable blockers;

• Check if SMS filtering or call-blocking apps are active
• Make sure Hornet emails aren’t blocked

Contact Hornet Support;

• Explain you’re not receiving any verification code
• Provide:
– Username/email/phone
– Time requested
– Screenshot

• Ask them to:
– Confirm your contact info
– Manually trigger a code
– Offer alternative verification

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.