We purchased a Hoover dryer through Hepsiburada about one month ago. When the service team came to install the product, they noticed that the rear panel was broken and said it wouldn’t prevent use, adding that they would replace the panel. After the panel was replaced, the machine started leaking water, so we called service again and requested a full replacement of the product. They tried to shift responsibility by telling us to contact the seller first. After that, they said they had created a replacement request and told us they would call us back, but no one has contacted us for over a week. When we call, they still have no information about the issue. Despite explaining the situation from the beginning multiple times and having service records on file, our problem continues. As a result, in the middle of winter, we are unable to use our dryer.
On December 11, 2024, I ordered a Hoover 10kg Wi-Fi-enabled dryer from Hepsiburada, and it was delivered on December 14. After I started using the machine, it began leaking water from the bottom and sides during operation, and water droplets started coming out from the door area. Additionally, there...
I bought a Hoover dryer from Hepsiburada, a Turkish online marketplace, but there was a problem with it. I called the service within the 15-day return window, but the items did not come when they said they would. When the serviceman finally came, he broke a part while trying to fix it. After waiting...
The washer we bought through Hepsiburada had a bearing and main board error within the first year. We requested service, and the technicians came, did some work as they wished, repaired it half-heartedly, and returned the device. It was faulty again shortly after, but we decided to use it until it b...
The rubber seal on the door of my Hoover H-DRY 300 dryer tore, causing water to leak from the bottom of the machine. I noticed the issue on October 18 and called Hoover customer service at 0 850 811 12 90. A service team was then assigned, and on October 20, I was asked to send photos of the affecte...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
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