Unauthorized Subscription Charge by Hong Kong Quxin Technology

I have been using a mental health–related subscription linked to my Touch ’n Go eWallet for a long time. On 23/10/2026, I noticed that RM10.00 was deducted from my Touch ’n Go eWallet for a payment to Hong Kong Quxin Technology Limited, which I did not expect and did not clearly approve as a new or ongoing charge. I want to unsubscribe from this service completely and stop any future payments being taken from my Touch ’n Go eWallet. I am asking for a full refund of the RM10.00 deducted on 23/10/2026 and for confirmation that my subscription has been fully cancelled so that no additional amounts will be charged in the future. I request that this issue be resolved as soon as possible and that the refunded amount be returned to my Touch ’n Go eWallet.