Quxin Unverified Payments

I am filing a complaint against Hong Kong QuXin Technology Limited regarding an unauthorized charge that appeared after I took a personality/IQ test accessed through an Instagram advertisement link. I only intended to take the test and was not informed of any subscription fee or payment obligation after completing it. On July 10, 2026, at around 7:00 AM, an amount of Php 19.00 was deducted from my Maya wallet without my consent. The transaction appears under the name Hong Kong QuXin Technology Limited with Reference ID a84fcf712ae6. This charge appeared completely without warning, and I did not agree to any payment or subscription related to this test at any point. I find it very concerning that a simple IQ/personality test accessed through a social media ad can result in an immediate and unauthorized deduction from my wallet. I have already reported this issue to support, but so far I have not received any response. I request that this unauthorized charge of Php 19.00 be fully refunded to my Maya wallet and that any possible subscription or recurring payment linked to this transaction be cancelled immediately. I also request that this issue be investigated so that other users are not charged without clear and explicit consent.