Hello, on 18.07.2018, the Honda Terakki İzmir service sold my wife a "Gold Maintenance Package" for ₺500 when we took our 2015 model Honda Civic in for servicing. Since the car was clean, we couldn’t use the Gold package at that time. On 30.12.2019, we traded in our old vehicle at Terakki İzmir and bought a brand-new car. While selling the car, Mr. M**** told us that the "Gold Maintenance Package" we had previously purchased would be transferred to the new car and could be used anytime. He also gifted us ceramic coating and window tinting for the new vehicle. After four years, as the ceramic coating was damaged by the sun, we wanted to use the "Gold Maintenance Package" we bought on 18.07.2018. However, Honda Terakki Service either demanded an additional ₺5000 for the Gold maintenance or offered to refund the ₺500 we originally paid. Neither of these offers is acceptable! When we asked why we couldn't use the package, they couldn’t provide a reasonable explanation. I paid ₺500 for the Gold Maintenance Package on 18.07.2018, and I want to use it. Were Mr. M****’s promises when selling the car just lies?
I've been a Honda owner since 2010, having owned various models over the years for myself and my spouse. However, the service quality has steadily declined over the past 14 years. (I mostly use the Ankara Honda Bora service.) Previously, after each service visit, I would receive a call from the Ista...
Dear Sir/Madam, I am the owner of a 2019 Honda Civic 1.6 Automatic (VIN: NLAFC5659JW119861, License Plate: 34 CES 581). On September 10, 2025, while driving on the Düzce highway in Turkey, my vehicle suffered a critical transmission failure – the transmission chain broke – leaving the car stranded. ...
Since purchasing a brand new white 2016 FB 7 model Honda Civic, I've noticed significant paint peeling on my vehicle over the past 1-1.5 years. Upon taking it to Honda Efe service center in Yenimahalle, Ankara, I was informed by the service manager that the warranty had expired. To repair it at my e...
In December 2019, I bought a Honda Civic from Honda Akcanlar. Since the day I bought it, I have had all of its maintenance done at Honda Akcanlar. When I took it for its 40,000 km service, they told me that the valve adjustment also needed to be done, and I agreed and had it done (I still have the i...
I had an agreement with Honda Izmir Terakki dealer on June 12th for purchasing a tax-exempt vehicle of the City model. They demanded an immediate payment of half the amount to open my registration. I made the payment promptly and submitted all the required documents on time. Despite requesting them ...
Comments