On February 3, 2026 at 12:38 AM, unauthorized online transactions were carried out using my Garanti Bank credit card without my knowledge. A total of approximately $160 USD was spent in three separate transactions through H&M, even though I did not place any order and I have no information about how or through which platform these orders were made. After noticing the situation, I immediately contacted both Garanti Bank and H&M customer service and reported that my card had been cloned and that these transactions were not made by me. While I received feedback from the bank, I have not yet received any response from H&M regarding these suspicious and unauthorized transactions. I request that all orders and transactions made with my cloned card through H&M without my knowledge be urgently canceled and refunded, and that the necessary support be provided to the bank’s investigation process. In addition, I expect H&M to implement 3D Secure security for online transactions, as is common on other online platforms, to help prevent such incidents from recurring and to protect customers’ card information.
On December 15, 2025, at around 2:00 PM, I tried to make a purchase through the H&M app using my Yapı Kredi bank card. Even though the payment screen showed the transaction as approved, no order number was created. Despite this, my card was charged twice—one charge of approximately $100 and another ...
On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c...
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
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