GuruDocs took money from my card, how can I recover unauthorized payment?

If GuruDocs (PDF Guru) took money from your card without permission,

• Stop further charges immediately;

– Log in → Account → Cancel subscription
– Remove saved payment method
– Contact your bank to block recurring payments

Check transaction details;

• Verify:
– Date and amount of the charge
– Whether it came from a trial turning into a subscription
– If multiple or repeated charges occurred

Gather evidence;

• Collect:
– Bank/card statement (showing the charge)
– Screenshot of subscription status
– Any emails or missing confirmation
– Proof you didn’t authorize the payment

Request a refund;

• Contact:
– Email: [email protected]

• Write:
– “I did not authorize this charge. Cancel my subscription and refund the transaction immediately.”

If support remains unresponsive, posting on Xolvie can help apply public pressure.