Grundig Refused to Take Back My Faulty GPDF 11853 I Dishwasher

After I wrote to Şikayetvar, customer service contacted me and the authorized service came three days later. As you can see in the video I attached, the authorized service employee considered the movement of the door hinges and the bending of the sheet metal as normal. When I said, 'My 15-year-old machine is sturdier than this, how can this be normal?' he replied, 'All machines are like this now, definitely don’t compare new machines with the old ones.' I think this is an unfortunate situation for the Arçelik group. My biggest problem was the ringing sound coming from the machine. This has become a chronic problem with Arçelik group dishwashers. In my research on the internet, I found dozens of complaints about this. There are also a lot of complaints about it on Şikayetvar.com. I even sent more than 20 videos/images of these people's complaints to the WhatsApp line that customer service provided me. The authorized service employees who came to my house said it was the first time they had looked at this brand of machine, that they would report this ringing sound to the factory, and that they would get back to me based on the factory's instructions, then they left. I reminded them to get back to me before the 14-day withdrawal period expired. Let’s see what the outcome will be. Will they accept the problem, approve the refund, and speed up my process? Or will I have to apply to the Consumer Rights Arbitration Board and get my refund months later? I will continue to write updates here.

First of all, I must say that Arçelik customer service accepted the return of the dishwasher. The general customer service made an effort on this issue and resolved the customer's grievance. But all the efforts of customer service were wasted by Arçelik's authorized service 'Ekoser Teknik.' Here’s what happened: Ekoser Teknik, who came to install the dishwasher, sold us a limescale prevention filter, a surge-protected socket, and a 4-year extended warranty. I paid a total of 4500 TL via EFT transfer from my personal account: 2900 TL for the extended warranty and 1600 TL for the socket and filter. Customer service had explicitly stated that these would also be refunded. When Ekoser Teknik came to collect the machine from my home for return, they refused to take back the filter and socket, saying, 'We don’t take those back, you can use them.' I didn’t want to deal with it any further. At the very least, I expected them to refund the fee for the 4-year extended warranty. However, despite the whole process being completed and Arçelik refunding the machine, Ekoser Teknik suddenly issued the invoice for the filter, socket, and extended warranty—which they hadn’t invoiced for about a month. But they issued the invoice to my company, not to me personally, even though I made the payment from my personal account. And they asked me for a return invoice for the refund. Via WhatsApp (ending in '94'), I tried to explain to the authorized service employee that the invoice was issued incorrectly, that it should have been issued to the personal account that made the payment, and that if you refund to my company (a limited company) account as per Commercial Law, both sides would be penalized by the tax office since my company would be receiving a refund without having made any payment, and that they needed to correct the error. However, all my efforts were met with an uninformed and extremely unserious attitude. At least I convinced them to make the refund to the account from which the payment was made. But even for the wrongly issued invoice, they persistently asked me for a return invoice. Because they would have to make an effort to cancel the invoice. Instead, they thought it appropriate for me to deal with it. In my last message, I replied, 'As a gesture of goodwill, you could have canceled the incorrect invoice and processed the refund,' and even though I created the return invoice, I was told: 'Please don’t speak like that, you’re creating tension.' Dear Arçelik official, I am uploading the screenshot of the chat. I would also like to remind you that it was the same authorized service that caused me to create a complaint on Şikayet Var by not answering my calls (it may even be the same person—see my first message). I consider this response disrespectful and do not accept it. The authorized Ekoser Teknik is damaging your institution and brand value. I am patiently waiting for you to take the necessary action. Also, the refund has still not been made.

This is a continuation of my previous message: Dear Arçelik authorized service representative, - I do not want Ekoser Teknik, your authorized service, to contact me again due to the manner they have displayed. If you look at what we have experienced so far, it is clear who has wronged whom and who has caused the tension. - Your authorized service uses an unethical business language. The fact that they did not take the filter and plug when they came to collect the machine shows this. (Unfortunately, I was not there. If I had been, I would have insisted.) - If the refund for the 4-year extended warranty fee is not returned to the bank account I made the payment from, I will continue to file complaints about Arçelik on all platforms and bring this to social media accounts. - I hope you will initiate an investigation and take necessary action against the authorized service Ekoser Teknik, which tarnishes the efforts of all Arçelik employees.