GoPay Plus upgrade keeps getting declined, how can I complete it?

If your GoPay Plus upgrade keeps getting declined, first check the rejection reason in your Gojek app inbox or on the GoPay Plus page so you know exactly what needs fixing before you resubmit.

Common issues include unclear or blurred ID/selfie photos, mismatched data between your ID and what you selected, and not following the photo requirements (original eKTP/passport, clear lighting and framing).

Ensure the ID you upload hasn’t been used on another GoPay account, and that all personal details exactly match your official document (e.g., Dukcapil records).

After correcting any errors, resubmit the upgrade and wait for the verification.

Do you have another way to solve it? We'd love to hear from you in the comments.