If Google My Business removed customer reviews for no apparent reason, check Google's review policies (https://support.google.com/business/answer/2622994) to make sure the reviews that were taken down didn't accidentally break any rules, like being spam or having inappropriate content.
Next, look at your Google Business Profile or the Google My Business Help Community to see if there have been any recent changes or known problems with reviews. Google sometimes has technical issues that cause reviews to be removed without intention.
To fix the problem, go to the "Google Business Profile Help" page and call Google My Business Support. Give details, like timestamps or any material that can be used to identify the missing reviews, and explain why they are real and follow the rules.
If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.
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