Google Unauthorized Recurring Charges on Garanti Bank Card

I noticed that my Garanti Bank card was being charged regularly under the name Google, even though no transactions appeared in my Google Payments account. This issue has been ongoing since February, and I have been charged 99 TL on five separate occasions, resulting in a total loss of approximately $10.

One of the charges appears to be related to Spotify, but Spotify was unable to resolve the issue and told me to contact Google. However, reaching Google support has been nearly impossible. The fact that I cannot find a local contact or representative in Türkiye makes the situation even more frustrating and unreasonable.

When I contacted Garanti Bank, they suggested canceling my card. However, I declined because I could not get clear information about how I would receive a refund after canceling the card or what these charges were based on. I am concerned both about what will happen to my money and about the possibility of these seemingly unauthorized charges continuing.

I request that Google thoroughly investigate all five charges of 99 TL made to my card, issue full refunds for all charges that were made without a valid reason or my authorization, and perform the necessary security checks on my account and card details to ensure that these transactions stop completely. I also request clear communication through an accessible support channel for customers in Türkiye and a proper resolution to the financial loss and inconvenience I have experienced.