During the Tax Free refund process I completed through Global Blue at Istanbul New Airport on October 15, 2025, I was supposed to receive a refund of ₺30,510 under my application with reference number 110590.23567.5281.18659, but only ₺25,924 was deposited into my account. When I contacted customer service about the issue, I was told that the transaction was processed in USD, a 5–9% transaction fee was applied, and the payment was made in TL at a 20% lower exchange rate. However, no prior information was provided regarding these deductions or the exchange rate difference, and I find the exchange rate practice unfair given the amount withheld. I request that the missing amount be refunded to me and that arbitrary exchange rate or deduction practices be stopped to prevent further grievances.
I’m extremely frustrated with how Global Blue handled my tax-free refund. During my trip abroad, I was clearly promised a tax refund of €22.12, but instead, Global Blue transferred $22.12 USD to my account. This isn’t a minor difference — due to the exchange rate, I effectively lost almost ₺10. Thi...
I completed my tax-free refund process at Hannover Airport for purchases I made abroad. At the Global Blue office, I was given a receipt stating that I would receive a refund of €50. However, when I checked my bank account, I saw that the refund was issued in USD—specifically $50.27—and converted in...
Back in February, I made a purchase in Belgium and had my tax-free form stamped at the airport before returning home. When I arrived in Turkey, I was told that I also needed to submit the form at the Global Blue counter in Istanbul Airport. I personally handed over my form at the counter as instruct...
I attempted to receive my tax refund in cash at Düsseldorf Airport through Global Blue. My total refund was around €120, but after they deducted commission and service fees, the amount dropped to €83. Although I found the deductions excessive, I reluctantly agreed due to time constraints. However, ...
Hello. I’m extremely disappointed with Global Blue’s handling of my tax refund. After making a purchase that was clearly invoiced in euros, my tax-free refund was calculated as €74 at Berlin Airport. However, when I checked the mobile service, it showed that the refund would be paid out in $75 USD i...
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