Getcontact Premium Is Active but My Full Name Is Not Showing

I have been a Getcontact Premium member for a long time, and my account clearly shows that I have an active Premium membership. I have been using Premium for approximately one year, but the system has not been working properly for the past 3–4 months. When someone calls me or when I search for a phone number, my full name should appear as it does for other Premium users, but only the first letters of my first and last name are displayed. If my Premium membership had expired, the Premium status should no longer be displayed on my account.

Since I have been unable to get any support, I have had to submit my complaint here. Even though my account shows that I have Premium, I have been unable to use all of the Premium features for approximately four months. I request that Getcontact check my account and fix this issue, restore full access to all features included with my Premium membership, and, if appropriate, compensate me by extending my Premium membership period in consideration of the inconvenience I have experienced.