GeoZilla GPS tracker won’t connect to the app, how can I troubleshoot the connection?

If your GeoZilla GPS tracker won’t connect to the app and you want to fix the connection;

Check basic connectivity;

• Make sure the tracker is powered on
• Charge device fully
• Restart the tracker
• Restart your phone

Check Bluetooth / Internet;

• Turn Bluetooth OFF → ON
• Ensure mobile data or Wi-Fi is active
• Move closer to the tracker (within 1–3 meters)

Verify app permissions;

• iPhone: Settings → GeoZilla →
– Location: Always
– Bluetooth: On
– Background App Refresh: On
• Android: Settings → Apps → GeoZilla →
– Location: Allow all the time
– Bluetooth: Allowed
– Battery: Unrestricted

Re-pair the device;

• Remove tracker from GeoZilla app
• Reset the tracker (hold power button if supported)
• Add device again through “Add Device”

Update software;

• Update GeoZilla app
• Update phone OS
• Check if tracker firmware update is available

Check account/device binding;

• Ensure tracker isn’t linked to another account
• Log out → Log back in

These are key methods that we can offer. If you have more, please share.