I Report Profit Loss On Gate.io After Selling PI5L And GALA5L Coins During Maintenance

On 2025-06-29, I purchased PI5L and GALA5L coins on the Gate.io exchange. I bought PI5L at 0.0028$ for 50 USDT and GALA5L at 0.0022$ for 180 USDT. Shortly after my purchase, both coins experienced extraordinary price increases—PI5L rose by 220,000% and GALA5L by 90,000%. I immediately executed a sell order based on these profits. Under normal circumstances, my calculated earnings from these transactions would have been around 110,000-115,000$, representing a significant financial gain.

However, instead of reflecting this profit in my account, Gate.io unexpectedly suspended my account for maintenance right after the sale. Despite my transaction being successfully executed, my actual profit was not credited. They only processed the smaller gains from other trades, while the substantial earnings from these two coins mysteriously vanished.

I have been using Gate.io for a long time, trusting its advertised reliability and transparency. This incident has not only caused significant financial loss but also left me feeling misled and exploited. If maintenance was truly being performed, the exchange should have halted all trading activities rather than selectively voiding profitable trades.

I explicitly request that Gate.io immediately investigate and rectify this situation by crediting my account with the full amount of profit I rightfully earned.