I am unable to access my Gate.io account after changing my phone. The Google Authenticator code linked to my account was lost during the transition, and I cannot log in because I no longer have access to the old code.
My account is registered under the email address c****[email protected]. I’ve noticed that many others face similar issues with Google Authenticator. I request that the two-factor authentication (Google Authenticator) be removed from my account so I can regain access.
Gate.io must address this issue promptly and provide a more efficient recovery option for users who experience such problems. I look forward to immediate assistance in resolving this matter.
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
I haven’t been able to access my Gate.io account for the past 15 days. The problem is that I had previously removed the Google Authenticator app, so I can no longer enter the two-factor authentication (2FA) code required for login. I still have access to the email address I used to create the accou...
I have a Gate.io global account, but I can no longer log in after changing my phone. The Google Authenticator codes are being rejected as invalid. Despite completing the verification processes and attempting to resolve this issue, I have not received any response or support from Gate.io. I also tri...
I lost my Google Authenticator code and contacted Gate.io’s support team for help. I’ve sent multiple emails and followed all the instructions they provided, but my Google Authenticator has still not been deactivated. As a result, I can’t access my account. This issue has been dragging on for far to...
I am unable to access my Gate.io account because the platform is not accepting the codes generated by Google Authenticator. To make matters worse, the same codes are required to contact customer support, leaving me completely stuck. This is a significant failure in the system. I have already sent a...
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