I have a Gate.io global account, but I can no longer log in after changing my phone. The Google Authenticator codes are being rejected as invalid. Despite completing the verification processes and attempting to resolve this issue, I have not received any response or support from Gate.io.
I also tried contacting the call center, but I couldn’t get through. This situation has left me locked out of my account, and I urgently need assistance to reset or update the Google Authenticator for my account.
Gate.io must take immediate action to resolve this issue and improve their support process. I expect prompt communication and a solution to regain access to my account.
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
I am unable to access my Gate.io account because the platform is not accepting the codes generated by Google Authenticator. To make matters worse, the same codes are required to contact customer support, leaving me completely stuck. This is a significant failure in the system. I have already sent a...
I recently changed my phone number and now cannot access my Gate.io account. The verification codes are still being sent to my old number, which is no longer in use. Although my email is registered, I only receive a password reset option, while the login verification still requires access to my old...
I'm encountering a login error on the Gate.io app after changing my phone. Due to the reset of Google Authenticator, I can't access my Gate.io account. Entering my email and password doesn't work. I need help to get into the app. My account is still active; your assistance would be greatly appreciat...
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