Free Fire Light Dark Event Reward Not Delivered – Character Missing After Two Days

I recently purchased the "Light Dark" event character featuring the cat girl in Free Fire, but it still hasn’t been added to my collection after two days. Despite being told it would arrive in my account within half an hour, there’s still no sign of it.

Please send the character to my collection as soon as possible. My ID is included in the attached image. I appreciate your urgent attention to this issue and hope it can be resolved promptly.