Free Fire Diamonds Disappear Without Desired Spin Rewards

To Garena Free Fire Support, I am a Free Fire player on the India server and I am writing because for about the last two months my luck in the game has felt extremely unfair. Almost every time I participate in events or spins, all of my diamonds are consumed but I do not get the desired rewards. It feels like the system is taking all the diamonds without giving a reasonable chance, and this is very discouraging for me as a regular player. I am especially disappointed because I really want to get the Scorching bundle, but no matter how many diamonds I spend, I still cannot obtain it. This situation makes me feel that the probability may not be balanced or that something is wrong with my account. I kindly request that you check my account and the logs related to my recent spins and events, and review whether everything is working correctly. If possible, I would be very grateful if you could send the Scorching bundle to my in‑game mail as a gesture of support, or otherwise explain clearly how the probabilities work so that I can feel confident that the system is fair. Thank you for your time and assistance.