GamerMarkt sold me a banned game account, how can I request a valid replacement?

If GamerMarkt sold you a banned game account, the first thing you should do is contact their customer service through the official help center or support email to officially ask for a replacement or refund.

Clearly explain the problem, include the order ID and screenshots of the ban message, and ask if they will give you a new account that works or a full refund right away.

Bring up the fact that buyers have the right to a fair solution if the product—in this case, a working game account—is defective, and ask them to point out any guarantee clauses in their frequently asked questions.

❗ If they don't respond or deny, take the problem to the next level by filing a complaint with Xolvie.