Garena Replaced My Free Fire Max Account with a New Profile

I am writing regarding a serious problem with my Free Fire Max account. My main account UID is 2049662196 and my in‑game name is “दारू चोर”. When I try to open or log into this old ID, instead of my main account a completely new ID opens, and I can no longer access my original account. This situation started recently, and since then every attempt to access my main ID results in a new account being created or opened. I have already contacted Garena/Free Fire customer support about this issue and was given the ticket/reference number 5887020, but my problem has still not been resolved and I remain locked out of my main account. I kindly request that my original Free Fire Max account with UID 2049662196 be recovered and restored to me, and that the incorrect/new ID that appears when I try to log in be removed or disconnected from my login. I am ready to provide any additional information or verification you may need to confirm that I am the real owner of this account. I ask you to review my case under ticket 5887020 as soon as possible and help me regain access to my main account.