Free Fire Max Support Not Responding — Account Locked for Years Without Reason

My Free Fire Max account (ID: 2493810536) was suspended about three years ago without any explanation. When I try to log in, I don’t receive any warning or notification message. I have tried contacting customer support many times, but I have never received any response.

I had spent approximately $5 on in-game purchases on this account. I request that my account be reinstated or that my purchases be refunded. I kindly ask that my issue be resolved as soon as possible.