Farmina N&D Cat Food Looks and Smells Different Than Previous Bags

I purchased a 10 kg bag of Farmina N&D Salmon Low Grain cat food from Farmina's authorized seller on Hepsiburada. My order number is 4331397793. I have been using this same product for a long time, but this time the food I received was noticeably different from my previous purchases in its color, smell, and kibble size.

After finishing the previous bag, we opened the new one and immediately noticed that something seemed unusual. We continued using the food for about a week while carefully observing both the kibble itself and our cat's reaction. The kibble breaks and crumbles very easily, its overall texture appears poor, and my cat is reluctant to eat it because of its deteriorated condition. This is the first time a product that we have trusted and purchased for years has appeared so different and of such poor quality, which has caused us serious concern.

I contacted Farmina to explain the issue, but I have not received any response. As a result, I have begun to question whether the product is genuine, and I believe there is a clear quality issue with this batch. Considering that I paid a significant amount of money for this product, I request that Farmina urgently investigate this matter, provide an official explanation, inspect the product if necessary, determine whether this is a defective production batch, and replace it with a genuine product that meets the quality standards I have come to expect.