Fansly renewed my subscription unexpectedly; how can I stop future charges?

If Fansly renewed your subscription unexpectedly,

Review your subscription first;

• Check:
– Your Fansly subscription and billing settings
– The most recent renewal date and charge
– Your next scheduled renewal date
– The account associated with the subscription

• Confirm:
– Auto-renewal is currently enabled or disabled
– You're signed into the correct account
– You don't have multiple active subscriptions
– A previous cancellation request was successfully processed

Gather evidence;

• Save screenshots showing:
– Your active subscription
– The unexpected renewal charge
– Auto-renewal or cancellation settings
– Any cancellation confirmations or error messages

• Keep:
– Transaction or payment reference number
– Payment receipt
– Renewal date and amount
– Previous support conversations

Contact Fansly support;

• Request:
– Cancellation of the subscription and auto-renewal
– Confirmation that no future subscription charges will occur
– A refund review for the unexpected renewal, if eligible
– An explanation if you were charged after previously canceling

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.