Refund My Payment

I am writing to report a wrong UPI transaction that occurred through the FamPay app and to request your urgent support. On 1 September 2026, due to a mistyped number while using FamPay UPI, an amount of ₹2820 was sent to the wrong recipient. As can be seen from the transaction confirmation screen, the payment of ₹2820 was made to “RAHUL KUMAR S***” on 01 September 2026 with transaction ID FMPIB6512792302, even though this was not my intended beneficiary. After noticing the mistake, I immediately contacted FamPay in‑app support, but they did not provide any effective help. I then called your customer care number, where I was told only to “make a complaint” and that nothing could be done from their side to get my money back. I find this response unsatisfactory, especially considering the seriousness of a wrongly routed UPI transfer. I request FamPay to conduct a detailed investigation into this transaction, take all possible steps to contact the wrong recipient or the relevant bank, and process a refund or reversal of the ₹2820 if feasible under UPI guidelines. I also request a clear written response explaining what actions have been taken and what further steps I, as the customer, should follow. I expect this matter to be handled with priority, as this amount is important to me and the error was purely a mistyped number during usage of your service.