Please Refund My Money And Open New Account

I made a payment of ₹99 through my bank on 03/10/2026 in the Famapp application for completing my video verification. The amount of ₹99 has been debited from my bank account, but inside the Famapp app it still shows “Payment Failed” and because of this my video verification has not been completed. My registered mobile number in Famapp is 8169543*** and my email ID is sunilgupta7***@gmail.com. I also have the bank SMS confirming that ₹99 was deducted. Since the payment has failed in the app, I urgently request that the debited amount of ₹99 be refunded to my bank account. After receiving my refund, I want to create a new Famapp account, so I also request your clear help and guidance to cancel or close my current failed account and allow me to open and use a new account without any payment issues.