Give Me My Money Back Please

I used the Fampay app today to make a UPI payment of ₹35 at around 12:01 to the UPI ID 7247655***@ibl (shown as Kumar S***). The amount was debited from my account and the transaction status inside the Fampay app is shown as “successful”, but the other person has not received the money. I have a screenshot of the successful transaction, including the date, time and transaction/UTR details, which I will attach. Since the money is debited on my side but not credited to the receiver, I request you to urgently check this UPI transaction, confirm where the money is currently held and either credit it to the intended recipient or reverse the amount back to my Fampay balance at the earliest. I also request written clarification about the reason for this issue and when exactly the refund or credit will be completed.