FamPay Support Fails to Respond Following Erroneous Money Transfer

On 23 August 2026, I mistakenly transferred 500 to a wrong mobile number using the Fampay app. The payment went through successfully, and in the app it shows as paid to Nampelly Avinash, with a valid transaction/UTR ID visible in the payment confirmation screen. I immediately realized the mistake and have been trying to reach Fampay customer support, but I am not getting any response or assistance regarding this wrong transfer. This situation is causing me financial and mental stress, as the amount has gone to the wrong person and I have no way to recover it on my own. I request Fampay to urgently review this transaction, reverse the payment, and refund the full 500 to my account as soon as possible, or provide a clear written explanation if this cannot be done and what alternative steps I can take.