I purchased a Fakir Cooper BL 3042 model vacuum cleaner from Weltev Mobilya store in Develi, Kayseri on March 7, 2025. While the product was still under warranty, the rear wheel of the vacuum broke off and detached from the unit.
When I took the product to an authorized service center, I was told that the broken part was not covered under warranty and that I would need to pay for the repair. I then contacted customer service, but they also stated that broken parts are not covered by the warranty.
Being told that “broken parts are not covered” without even claiming user error, while the product is still under warranty, has seriously damaged my trust in the warranty process. If this part is not covered, I question the value and purpose of the warranty.
I request that the broken rear wheel be evaluated under the warranty and replaced free of charge, without any fees. I ask that my grievance be resolved as soon as possible.
I purchased a Fakir Vacuum Pro electric vacuum cleaner from a Media Markt store, and just 6 months after purchase, one of the wheels broke. During the sale, I was told, “If you have any issues, we will help you,” and I was also offered an extended warranty. When the issue occurred, I handed the prod...
I purchased a Fakir upright vacuum and sent it to service twice from Konya Selçuklu due to a broken latch and a noticeable loss of suction power. Although the product is within the warranty period, both service centers demanded a fee for the repair and did not stand behind the product as I expected....
On 16.09.2023, I purchased a Fakir Inovator X 7272 cordless upright vacuum cleaner from the Balıkesir Evkur store, and I still have the invoice. For the past two days, despite the battery being fully charged, the device does not work at all—there are no warning lights, sound alerts, or error codes. ...
On 17.02.2024, I purchased a Fakir Bolt X Plus Aqua 8472 Moon Gray cordless vacuum from Teknosa. After 6 months, while using it, the roller brush in the main head with the LED lights and mop attachment stopped working with a loud noise, rendering the vacuum non-functional. I took it to the authorize...
I purchased a Fakir Inavatör X Plus 7286 Antrasit Blue vacuum cleaner on 18.03.2024 for $282.40. For about two months, I have experienced gradually worsening battery performance issues. The vacuum turns on but shuts down almost immediately, making it impossible to use the product as intended. On 03...
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