On September 23, 2025, I subscribed to the annual FaceApp membership through my iPhone in Ankara, Turkey. Unfortunately, my credit card was charged ₺1,000 three separate times for the same subscription.
Out of these three payments, only one refund has been processed. My bank confirmed that three separate charges were made on the same day, but only one reversal has appeared in my account. I have a receipt dated September 24 for the single refund, while no proof of refund exists for the remaining two charges.
When I contacted the FaceApp support team, they insisted that only one refund had been issued and denied any further action. However, my bank statement clearly shows that ₺3,000 was deducted in total. At this point, my FaceApp subscription still shows as active, and when I attempted to cancel it, I was not given clear confirmation whether the cancellation had actually gone through.
I am requesting that the second duplicate charge be refunded immediately. If this is not possible, then I demand that both of the remaining extra charges be refunded and that my subscription be fully canceled to avoid any further billing issues.
My Apple ID ends with 2017, and I expect a full investigation and correction of this error.
In July 2025, I purchased a one-year subscription to the FaceApp application, which I am still actively using today. However, since I use two different phones, I mistakenly purchased a second one-year subscription while trying to transfer my existing subscription to my other device. I immediately c...
On the night of October 6, 2025, I purchased an annual FaceApp Premium subscription through my iPhone (iOS) device. I bought it just to try the app, and I immediately canceled the subscription—both through the App Store and directly within the app. Despite this, a charge of ₺1,000 was billed to my T...
On September 21, 2025, after the end of my FaceApp Pro trial period, my subscription was automatically renewed without my consent, and ₺1000 was charged to my account. I received no prior notification, warning, or confirmation request regarding this renewal. I was completely unaware of this charge u...
I have been using the FaceApp application for 6 years, and my annual subscription, originally purchased through Google Play, is valid until July 2026. However, after switching to an iPhone, a ₺1,000 charge was made again from my account via the App Store on October 14, 2025. After noticing this dupl...
Today, I attempted to purchase the annual FaceApp subscription plan. On the purchase screen, it was clearly displayed as ₺83 per month, and it was indicated that the total would be billed accordingly when selecting the annual option. However, when I completed the transaction through the App Store, I...
Comments