On the night of October 6, 2025, I purchased an annual FaceApp Premium subscription through my iPhone (iOS) device. I bought it just to try the app, and I immediately canceled the subscription—both through the App Store and directly within the app. Despite this, a charge of ₺1,000 was billed to my Turkcell line via Paycell mobile payment, and the amount still appears on my phone bill.
I contacted both Apple App Store and FaceApp via email, but I have not received any refund or any response at all. This is the first time I’ve experienced such an issue, and I didn’t receive any error message or warning during the cancellation process.
Even though I canceled the subscription instantly, the failure to refund my payment has caused unnecessary frustration and financial loss. I request an immediate refund of the ₺1,000 that was wrongfully charged to my account.
On September 25, 2025, I experienced a serious billing issue with the FaceApp Pro subscription on my iPhone 13. I had activated a free trial, and before the trial period expired, I canceled the subscription directly through the App Store. Despite canceling in time, my account was still charged ₺1,00...
On October 7, 2025, I attempted to purchase the FaceApp Pro membership through my iOS device. The subscription page clearly stated that the monthly fee was ₺83, and that the annual plan would be charged based on this monthly rate. However, as soon as I completed the purchase via the App Store, I not...
On September 21, 2025, after the end of my FaceApp Pro trial period, my subscription was automatically renewed without my consent, and ₺1000 was charged to my account. I received no prior notification, warning, or confirmation request regarding this renewal. I was completely unaware of this charge u...
Today, I attempted to purchase the annual FaceApp subscription plan. On the purchase screen, it was clearly displayed as ₺83 per month, and it was indicated that the total would be billed accordingly when selecting the annual option. However, when I completed the transaction through the App Store, I...
In July 2025, I purchased a one-year subscription to the FaceApp application, which I am still actively using today. However, since I use two different phones, I mistakenly purchased a second one-year subscription while trying to transfer my existing subscription to my other device. I immediately c...
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