You can take the following steps to obtain evidence of an unauthorized hotel stay booked through Expedia for an ongoing investigation:
• Inform the Expedia customer service representative that you believe your credit card was used without your permission to book a hotel stay through Expedia. The customer service representative will have access to your reservation and will be able to confirm whether or not the stay was completed.
• You can request a copy of the folio if the customer service representative confirms that the stay occurred. The folio is a detailed record of all charges incurred during a stay, including the room rate, any additional expenses, and applicable taxes.
• Expedia may also be able to provide additional documentation, such as a copy of the guest's signature or access to the hotel's security footage.
If you are unable to obtain evidence of the unauthorized hotel stay from Expedia, you can obtain this information from your credit card issuer. To begin this process, you must file a dispute with your credit card company. You will be required to present evidence indicating that the charge was unauthorized or that you did not receive the services or products for which you paid during the dispute resolution process.
If you believe a situation was unfair, Xolvie is the place to voice your perspective.


