I have been booked twice by Expedia. What steps should I take to reverse the second purchase?

4 Display
Xolvie
Xolvie Resolution Specialist November 01, 2023 2:18 pm

If you have been booked twice by Expedia, you should take the following steps to reverse the second purchase:

• Contact Expedia Customer Service: Reach out to Expedia's customer service as soon as possible. You can contact them via phone, email, or live chat. Make sure to have your booking information readily available, such as reservation numbers, dates, and any confirmation emails. Having this information at hand will expedite the process and help the customer service representative assist you more efficiently.
• Explain the Situation: When you connect with the customer service representative, clearly explain the situation. Be concise and provide all the necessary details to avoid any confusion.
• Request a Refund: Politely request a refund for the second booking. Typically, if you've caught the double booking early and it's due to an error on Expedia's part, they should be able to process a refund for the duplicate reservation. Ensure you specify the refund amount you expect.
• Follow Up: After your initial contact with Expedia customer service, it's essential to follow up to confirm that the second booking has been canceled and that you have received your refund. This step is crucial in case there are any issues or delays in processing your request.
• Monitor Your Account: Keep an eye on your bank or credit card statement to verify that the refund has been credited back to your account. If you don't see the refund within a reasonable timeframe, reach out to Expedia's customer service again to inquire about the status.

Vote

Related Complaints

I Got Charged by Expedia for a Car Rental I Couldn’t Use Due to Driver Name Error

Seda
July 16, 3:43 pm
-

Expedia Refund Request Regarding Stolen Credir Card Booking

Beyza
July 23, 2024 4:20 pm
-