Evri marked my parcel delivered, how can I find it?

If Evri shows your parcel as delivered but you cannot find it, check the tracking page for the delivery photo, location pin, and recipient/signature details, then check around your property and with neighbours or any safe place indicated.

If it is still missing, contact the sender or retailer with your tracking number; Evri says recipients should contact the sender for parcels marked delivered but not received, and the sender can ask Evri to investigate.

If you need to contact Evri directly, its online chat can create an enquiry for a customer-service investigation; have your tracking number ready.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.