Evri lost my parcel, how can I locate it?

If Evri lost your parcel and you want to locate it,

Check the tracking information first;

• Verify:
– Your 16-digit tracking number
– The latest tracking status and update
– Whether Evri shows the parcel as delivered or still in transit

If the parcel has been with Evri for more than 7 days without arriving, Evri advises contacting the sender so they can investigate the parcel with Evri.

Contact Evri if you need further tracking help;

• Provide:
– Your tracking number
– The name on the parcel
– The email address used for the order

Evri’s customer service can investigate parcel problems through its chat service.

If Evri confirms the parcel is lost, contact the sender or retailer. Evri states that the sender should make a lost-parcel claim, while the retailer may arrange a refund or replacement.

If Evri or the sender does not resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.