Etsy Suspended Our Account Although We Gave Tax Number and All

We created an Etsy membership through my wife because she was already selling in other marketplaces because she was prone to handicrafts, but etsy suspended our account just when we received a full order even though we gave all the tax plate tax number VAT number everything, the reason was that the information was entered incomplete, can such a thing happen, how many days it takes to make a handmade product, do they know, or what is the logic of sending a message that it may take 2 weeks to review what is the logic of sending a message that the company is real, the product is real, everything is real, what is the real problem, well, we are waiting for an urgent explanation about this from Etsy.