While purchasing a ticket through eDreams, I was unknowingly enrolled in their Prime membership, and for the past two months, my Visa card has been charged around $10 per month. These charges are completely separate from my ticket purchase and are solely for the Prime subscription, which I never knowingly signed up for. To prevent a third charge, I had to lower my card limit, but the system keeps attempting to process the payment.
At no point did I receive any clear notification or consent request about being subscribed to Prime. There is also no straightforward way to cancel the membership through their platform. Adding to the frustration, eDreams customer service is unreachable—they do not provide a direct email address, and I have received no support at all.
I am requesting the immediate cancellation of my Prime membership and a full refund for all charges taken without my consent. I also urge eDreams to be more transparent about Prime enrollment to ensure other customers are not subjected to the same misleading practice.
I purchased a single flight ticket through eDreams and was automatically enrolled in their Prime membership without my knowledge or consent. At first, they withdrew a small amount—around €5—from my account. I noticed it and immediately canceled the so-called membership. Despite canceling, on April 1...
On October 25, 2025, an eDreams Prime membership was created without my knowledge, and my card was charged €99.99. Since my card allows online purchases, the payment went through successfully, and the transaction was linked to my email and mobile number. I tried contacting the company by email but c...
Last year, I purchased a flight ticket through eDreams. This year, without my knowledge or consent, the company created an automatic subscription under the name Prime Membership and charged $90 USD on September 14 to my Garanti Bank credit card ending in 2041. What makes this situation even more co...
I am writing to inform you that I have been charged by eDreams today for a Prime membership that I have never subscribed to or confirmed. I did not receive any prior notification, confirmation email, or request for consent regarding this subscription. This charge was made without my knowledge or app...
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