I purchased a ticket from the website Edreams for an Istanbul–Skopje flight. However, during the purchase process, a membership was unknowingly started, and my credit card began being charged 349 TL twice a month. The first charges occurred on September 5 and September 22, and these payments have been taken for two months in total.
When I tried to cancel the membership and request a refund, I was only able to reach Indian customer representatives who responded in difficult-to-understand English. There is no Turkish-language support, and I had great difficulty explaining my issue.
I request a full refund of the membership charges and the complete cancellation of my membership. The payments were made through my Akbank credit card. I expect this problem to be resolved as soon as possible.
On September 25, I tried to purchase a ticket through Edreams because I found the cheapest airfare there. During the purchase, the system repeatedly displayed the warning “payment not completed,” and the transaction was canceled without any reason. However, even though no ticket was issued, about a ...
On August 19, 2025, I discovered that ₺349 was withdrawn from my credit card (last four digits 0017) by eDreams for a so-called “Premium membership.” This charge was made without my knowledge or consent, and I had never agreed to enroll in such a service. This is the first time I have ever encounter...
On September 22, 2025, I purchased a flight ticket through the eDreams website. During the purchase process, I did not approve any Prime membership or additional service, nor did I check any boxes for such an option. However, on the same day, I later noticed that 99.99 EUR (5,040.10 TL) was withdraw...
On August 6, 2025, I purchased a ticket through eDreams for a Sofia–Amsterdam flight (Booking Reference: 23716879487). However, on August 29, 2025, eDreams withdrew €99.99 from my account as a so-called membership fee—without my knowledge or authorization. I never approved this transaction, and no n...
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