The rental company required a large deposit that was not disclosed on the Economy Bookings website. Is this legal?

A security deposit for car rental is not illegal in itself, but the key issue is transparency. If, when booking through Economy Bookings, information about the deposit amount was missing, hidden, or unclear, demanding a large sum on site is considered a violation of the customer’s right to proper disclosure.

Customers must be informed in advance about:

whether a deposit is required

the exact amount of the deposit

how the funds will be blocked

the conditions for releasing the deposit

If the deposit becomes a “surprise” only at the rental counter, it means the service was offered under one set of conditions but provided under another. This practice is regarded as misleading.

What you should do:

keep your booking confirmation

document the absence of deposit information

request a written explanation at the rental desk

do not agree to terms that were not disclosed in advance

In such cases, the complaint should be filed through the booking service, as it is the party that accepted the order and payment.

Filing a complaint on Xolvie helps document hidden deposit practices, seek compensation, and warn other Economy Bookings customers.