I noticed that the tines on the motobar head of my Dyson V15 vacuum were broken from the factory and requested a replacement. However, the new head sent to me also had the same issue, as shown in the photo I provided. When I contacted customer service, they said they couldn't assist since the motobar head had already been replaced once. They suggested I purchase a new one at my expense. Despite having no responsibility for the initial or subsequent damage, they refused repair or replacement. I don't understand why a broken item sent to me isn't being replaced, especially when it's not my fault. I'll be filing a complaint with the Consumer Arbitration Board as this issue isn't of my making.
We purchased a Dyson V15 but hadn’t used it much due to having another vacuum. When I finally decided to use the Dyson, I noticed that the round parts on the sides of the Digital Motorbar cleaning head were broken. I took photos before using it. Despite calling customer service multiple times, we we...
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debri...
I'm really angry with Dyson! During the two-year warranty, two parts of my V12 model vacuum broke. The first nozzle head was replaced in just 15 days, but they used a model that wasn't compatible. They finally sent the correct one after waiting for 3 months. But, it broke again in just 10 days! They...
The carpet head for my Dyson V15s stick vacuum, serial number 3BR-EU-SNE0211A, is completely broken. When I contacted customer service, they initially promised to send a replacement within 1-3 business days. That conversation happened on May 2nd. However, despite that promise, absolutely no action ...
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