Dear Dyson Türkiye Customer Service: I've been using my Dyson V15 model device with great success for a long time. However, my device's under-furniture adapter recently broke, limiting its use significantly. I was informed that it is no longer covered by warranty, which was quite disappointing. Because of a back condition, this adapter is extremely useful to me. I'm sharing this issue with you because I believe in Dyson's products and customer service. I respectfully request that this issue with the adapter's durability be addressed and that the adapter be replaced under warranty. Thank you in advance for your understanding and help. Sincerely,
I purchased the Dyson V15 model from Dyson Turkey a year ago for ₺14,000, and it came with an under-furniture adapter. However, after only 3-4 uses, the adapter fails to remain stable. Upon reaching out to Dyson, their solution is surprising – buy a new one without bothering to examine the issue. W...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
I purchased a low furniture adapter for my Dyson V12 vacuum from the Dyson store in İstinyePark. About one month after purchase, the adapter broke during normal use. When I contacted Dyson customer service, I was told that the part could not be replaced under warranty and that I would need to buy a ...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
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