Dyson V15 Under-Furniture Adapter Replacement Request Due to Durability

Dyson V15 Under-Furniture Adapter Replacement Request Due to Durability
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Sezer
July 22, 2024 11:17 am
130

Dear Dyson Türkiye Customer Service: I've been using my Dyson V15 model device with great success for a long time. However, my device's under-furniture adapter recently broke, limiting its use significantly. I was informed that it is no longer covered by warranty, which was quite disappointing. Because of a back condition, this adapter is extremely useful to me. I'm sharing this issue with you because I believe in Dyson's products and customer service. I respectfully request that this issue with the adapter's durability be addressed and that the adapter be replaced under warranty. Thank you in advance for your understanding and help. Sincerely,

July 25, 2024 2:42 pm (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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