I would also like to share my disappointing story regarding my order for an underarm attachment for my Dyson V15 vacuum cleaner. I placed the order over the phone on January 29, 2024, and for 7 months, there was no update on my order. every time I called, I was told that their stock had not been updated and that my order was delayed. However, I received no proactive communication about this delay. I had to wait until I inquired about the order myself. I find this delay unacceptable, especially when purchasing spare parts from a premium brand like Dyson. During this process, I also did not see any solution-oriented approach from Dyson. After this experience, I strongly discourage anyone from purchasing spare parts from Dyson. Unfortunately, it seems they are only interested in stalling their customers. I hope this issue will be resolved as soon as possible and I will be able to receive my underarm attachment order.
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
I purchased the Dyson V15 vacuum based on recommendations, but within a year, the side wheel on the vacuum head fell off. I contacted customer service on October 17, 2024, and was assured the replacement part would be shipped to resolve the issue. However, the next day, I received an email stating m...
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