After the warranty period expired for my Dyson V15 vacuum cleaner, the trigger stopped working and the device became unusable for cleaning. I sent the product in for service on March 12, 2025. After inspection, I was asked to pay a repair fee of approximately $206 USD, which I paid in full by credit card on March 12, 2026.
Despite making this payment, the product was returned to me about two weeks later, but the trigger issue had not been fixed and the vacuum had not been repaired at all. Even though my service record exists in their system under reference number 44050185, I am currently unable to get any response from Dyson’s customer service regarding this issue.
I am experiencing significant inconvenience because I paid a high repair fee but received my product back unrepaired, and I have not received any follow-up communication. Under these circumstances, I do not want the product repaired anymore. Instead, I request that Dyson resolve this issue by replacing my Dyson V15 vacuum with a new unit. I also request a detailed written explanation of this process if necessary.
I purchased my Dyson V15 vacuum cleaner for around $350, believing it to be a high-quality and long-lasting product. However, the plastic trigger handle piece broke on its own — without any impact, drop, or misuse. The product’s warranty period is two years, and this issue occurred in the third year...
I have been using my Dyson V15 Detect vacuum for approximately 10 months, and as of last night, a serious issue has developed with the trigger mechanism. The trigger either feels loose or gets stuck, making it impossible to use the device properly. When I contacted Dyson customer service about this...
I have been having problems with my Dyson V15 Detect vacuum cleaner for a long time. Because of these ongoing issues, I sent the device to service on 20 November from. After staying in service for about 15 days, the vacuum was returned to me, but this time it did not work at all. In other words, the...
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
I have a Dyson Cyclone V10 upright vacuum cleaner. After the two-year warranty expired, its plastic trigger broke. For this reason, it does not work. I called the service of DYSON(+90 850 532 1144), it asked me to pay about €100 for its repair/replacement of its plastic trigger. Yes, it is a nice va...
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