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Dyson V15 Fail! Wobbling Pipe, Broken Wheel, Dust Mess!

Dyson V15 Fail! Wobbling Pipe, Broken Wheel, Dust Mess!
Mehtap
February 20, 2024 8:24 PM105

My Dyson V15 vacuum cleaner's wheel is broken, and I've been waiting for a replacement since December 30th without any success. Also, I pointed out some wobbling between the pipe and the body, and they sent me a replacement pipe. However, I'm a bit reluctant to use it due to the ongoing wobbling problem. The vacuum is extremely noisy, dust collects at the top of the bin, and hair always gets stuck to the machine, which makes cleaning a challenge. On the whole, I am not happy with the product and wish I hadn't spent my money on it.

February 27, 2024 5:21 PM (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

February 27, 2024 5:23 PM

Dear Customer, We called you via our call center line in response to your request, but we were unable to reach you. If your request is still ongoing, you can contact us through our call center or via other communication channels. Best regards, Dyson Turkey

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