Dyson Turkey Stands Out As The Worst-managed Brand in Turkey

Dyson Company is mocking its customers and users. The headline of the "Dyson V15 Detect Vacuum," specifically the "Torque Drive Motorhead Assy nk" screws, has come loose and is no longer functional. Contact was made with the call center, and all procedures were completed. The call center claimed to have placed an order. Order Date: 13.11.2023 Order ID: 24542923 They were supposed to send the part within 3 days. It is now December 29, 2023. No response. Despite sending 50 emails, messages, and WhatsApp messages, there is still no response. When inquiring about the head they sell on their website for a fee, they claim "out of stock" when it comes to replacing it under warranty. When asked when they will send it, they say, "when our stocks are updated." When questioned about selling it on their website, they say, "the website's stock is different." For heaven's sake, are you different companies or what? I have four Dyson products in my house and was using them with serious satisfaction until these incidents. I used to promote them everywhere like a consumer ambassador. But lo and behold, after this process, I now despise the brand. How can a company with such good products be so disgraced? How can it be managed so poorly? While creating customer ownership and loyalty is the fundamental goal of every company, Dyson Turkey couldn't care less about the world.