I purchased a Dyson air purifier through Media Markt. The product is useless without its remote control, which I only realized after buying it. Getting a new remote is extremely expensive. Despite submitting a return or exchange request within the first two days, neither Media Markt nor Dyson is addressing the issue. In short, they’re saying, "We sold the product, there’s nothing we can do now." While many products have a remote control app, this one doesn’t, and no other remote works with it—it has to be the original remote. Both Media Markt and Dyson have been a huge disappointment. Neither brand stands behind the products they sell or offers any help.
I am bored with the Dyson air purifier I purchased. It's been to the service center several times, and they even lost the remote control during one of the repairs. Instead of replacing it, they sent a broken and entirely different remote. When I asked for a replacement, they said the original remote...
I purchased a Dyson air purifier that cost me thousands of ₺, and now it’s practically useless because I’ve been trying to buy a replacement remote control for months—but it’s never in stock. Every time I reach out to Dyson support, they give me the same vague response: “The item will be restocked s...
I purchased a Dyson Airstrait, and after a short period of use, the filter fell out. When I first opened the product, I noticed a slight looseness, but I assumed it was normal. However, over time, it became clear that this was a defect. I immediately contacted Dyson support, and they created a serv...
Hey there, I purchased a Dyson V15 from Media Markt in November 2021. The device stopped working in June 2023. Dyson's customer service sent a report offering to exchange or refund your purchase. But Media Markt wouldn't replace my product and said they had a different stock code, asking for the pri...
On March 5, I bought a Dyson Airwrap from Media Markt, and since the product was defective, I sent it to the Dyson service. They said it is suitable for exchange or return, but I had to do it from where I bought it. If I think about a return, they are right, but they do not make the exchange themsel...
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